Returns and Refund

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Returns and Refund

Returns & Refunds

 

What is the Return Policy?

Gold Republica offer returns for all items within 30 days of receipt of shipment. Returns should be initiated through the Online Returns Center or by contacting us to receive a return authorization.

Conditions

No longer Needed/Accidental Orders

Return shipping will be paid by the buyer. We will refund merchandise cost only and depending on product’s condition, we may charge restocking fee (10% to 30% of merchandise)

Wrong Item Shipped

We will send New item without any additional charges along with a Return Label for wrong item

Returns after 30 days of delivery

We charge Restocking Fee up to 50% if item is not in new condition + shipping is paid by the buyer to return the item.

Additional Information on Returns

Before returning any items, please call or email us for instructions to obtain a Return Authorization. Upon arrival of the returned item(s), a refund will be issued against the price of the item(s), but not including any shipping charges. Customer will be responsible for return shipping charges.

We will credit 100% on items that are returned in new condition with original, resalable packaging. We will issue a 50% credit for items where the original seal is broken and the item(s), although not damaged, cannot be sold as new. We cannot accept returns for items that have been damaged in any way, unless the damage is due to a flaw in the product itself.

All returns must be authorized within 30 calendar days from the date of receipt of shipment. Damaged shipments must be reported to the seller/GoldRepublica within five (05) days of delivery.

How to Return an Item?

Go to a nearby shipping partner’s facility, drop item at the counter with the following return address:14925 South Heritage Crest Way # C Bluffdale, UT 84065, United States.Note: There will be a shipping fee charged to you.

Will I be charged shipping for a return?

Depending on your case; if returns are not initiated by Gold Republica then there is definitely a shipping fee involved. However, if the return is liaised by Gold Republica, a prepaid return label is issued to the buyer to return the item with no additional cost.

What is the Refund Policy?

There are two scenarios - full refund and partial refund:

Full Refund: If the customer for some reason is dissatisfied with his/her purchase and have a valid reason, they are entitled for a 100% refund.

Partial Refund I: If the item has been opened or used and customer expresses his/her dissatisfaction in the product and requests a refund. Gold Republica in such cases issues a partial refund. This means, we retain the shipping fee and charge restocking fee (since the item was opened and used).

Partial Refund II: If the item is still unopened and in its original packing, and customer requests a refund. We issue a partial refund by crediting only the product price and retaining the shipping fee after the unit/s is sent back to us

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